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Frequently Asked Questions

We've got answers below to common questions

Please first check if you ordered through www.8bitstick.com.

Don’t panic! First try the following steps.

1. Unplug the stick, take the SD card out and plug it back in without an SD card.  

2. Try to connect the console with another Micro USB cable.

3. Connect the Micro USB cable with your phone’s power cord instead of TV’s USB port.

Not working? Please send your order number to us and we’ll help you further.

Please be aware of replicas. 8-bitstick never authorize to any other seller. Please check carefully before checking out.

Only place where the original 8-bitstick is being sold is right here at www.8bitstick.com

Easiest job in the world!

Just plug the game console into the TV’s preferred output and the charging cable in the stick, thats it.

You can now start playing more than 550+ retro games from your childhood.

It never was so easy and fun to play retro games anytime, anywhere!

Problems with the setup?
Just send a pm to our facebook/instagram page and we will immediately answer your question.

We made a beautiful yet very simple user manual for our retrogamers.

Click here, read it and enjoy!

For HDMI version: Use the P1 Gamepad to press [SELECT + START] at the same time.
AV version: Use the P1 Gamepad to press [B + START] at the same time.

No, it isn’t allowed to add extra games in it. Software defects because of the attempt by adding games are not covered by the 30-day money back guarantee and the eventual warranty.

Saving games is impossible with the 8-bitstick. For saving games refer to the Magic Cube please.

The 8-bitstick supports all kind of resolutions with AV or HDMI output. 
So yes, you even can play retrogames at 1080p FULL HD or 4K resolution.

We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. 

Please check our shipping policy for more info.

The shipping charges for orders are calculated automatically depending on the total weight of your order. Because our product is not “Heavy” we can ship them with no extra costs to more than 200 countries around the world.

Please check our shipping policy for more info.

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our product, please allow an estimated 1-3 weeks for your order to arrive. Please note, that due to the extreme popularity of our product, these are only estimates. Delivery details will be provided in your confirmation email.

Please check our shipping policy for more info.

Yes, our payment methods include Credit cards and debit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 2-3 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Yes it does! Divided in to 6 categories there are more than 550 games to choose from.

Check out our full game list at our games page to know more about it.

No, the 8-bitstick doesn’t need WIFI to be playable. Just plug and play!

Due the worldwide shipping rules parcels must not include batteries, otherwise it will not get through the custom and it’s not safe.

You will need 2x AAA batteries for each gamepad.

After unplugging the console we always recommend to take batteries out of the gamepads because they are always wireless connected no matter plugged or not.

It doesn’t heat up fast! With the 8-bitstick you can play hours without heating but after use we recommend to unplug the stick. This will allow the console to rest. Please unplug the console after using.

Never buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if the site has SSL because the URL for the site will start with HTTPS—instead of just HTTP. An icon of a locked padlock will appear, typically to the left of the URL in the address bar or the status bar down below; it depends on your browser. Our site haves SSL as you can see at the URL.

We never cancel your order. You order will be canceled automatically when you payment time expire. Order also shall be closed automatically when your account or credit card has security issue.

Due the COVID-19 situation CanadaPost International mail and parcel services are severely impacted as stated on their official site. By this reason we ask more and more patient from our Canadian customers till everything is back to normal. Orders to Canada can easily take more than 1 month to be delivered due pandemic situation.

Read official statement of CanadaPost.

Shipment of 8-bitstick is without disruption so far, and depending on capacity with the delivery companies in your country, you can expect deliveries to happen without significant delays. Please be patient!

And please rest assured, the virus is not known to spread via packages. As the situation develops, please see updates on this page or reach out to us with questions through our facebook page or via mail (info@8bitstick.com). For now, please stay safe with your families!

No worries, if you’re looking for a question that is not on this page, please consider contacting our support team via the “GET IN TOUCH WITH US”  button below.

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