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Frequently Asked Questions

We've got answers below to common questions

Frequently asked questions for the Magic Cube.

Please first check if you ordered through www.8bitstick.com

Don’t panic! First try one of the following steps.

1. Unplug the Magic Cube, take the SD card out and plug it back in without an SD card.

2. Try to connect the console with another USB-C cable.

3. Connect the USB-C cable with your phone’s power cord instead of TV’s USB port.

Not working? Please send your order number to us and we’ll help you further.

Please be aware of replicas. 8-bitstick never authorize to any other seller. Please check carefully before checking out.

Only place where the original Magic Cube is being sold is right here at www.8bitstick.com

Easiest job in the world! Not required any driver to be installed, all goes automatically when you plug the console.

The Magic Cube only has two cables; one HDMI cable for screen and one USB-C Cable for power.

Plug the two cables in to the TV and start playing more than 5000+ retro games from your childhood.

It never was so easy and fun to play retro games anytime, anywhere!

Problems with the setup?
Send a pm to our facebook page or send us a mail and we will immediately answer your question.

Yes. The Magic Cube is being delivered with an 64GB SD card with more than 5000 games included. You even can expand it to more than 10000 games with an 128GB SD card.

Adding games is very simple. You can download the game you want from various ROM sites and add it to the SD card of your Magic Cube. It should work immediately. Don’t know how that goes? No problem! Send us a pm via facebook and we will help you out.

Yes. We even included saving states option with no limit.  Which means everyone can save his own game to his own state, so your save game never gets overwrited by another ones save game.

You can save your game by pressing [SELECT + START] at the same time. With [SELECT + START] you’ll be redirected to the menu where you’ll see the option to save and load.

Saving states also means that you can save at the exact moment you want.

You can simply quit the game by pressing [SELECT + START] at the same time. With [SELECT + START] you’ll be redirected to the menu.

The Magic Cube supports all kind of resolutions with HDMI output.

So yes, you even can play retrogames at 1080p FULL HD or 4K resolution.

We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. 

Please check our shipping policy for more info.

All orders of Magic Cube will be shipped with Standard Shipping or DHL Express. Delivery time depends on the destination country and the shipping option you choose. Generally you will receive your order within 6-14 business days with Standard Shipping and within 2-5 business days with DHL Express. Please do not forget that there is a 1-3 processing days with each order.

Please check our shipping policy for more info.

Yes, our payment methods include Credit cards and debit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 2-3 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

No. The Magic Cube doesn’t need Wi-Fi to be playable. None of our consoles need Wi-Fi.

Just plug and play!

There is no difference at the console. Only difference is the controller.

You can choose between wired controller or wireless controller.

The wireless controller works with a USB transmitter and 2x AAA batteries for each controller.

Our wireless controller works with an USB transmitter. If your controller has a USB transmitter it should work, although we can’t guarantee that.

No! It does’t heat. It’s pure magic.

Never buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if the site has SSL because the URL for the site will start with HTTPS—instead of just HTTP. An icon of a locked padlock will appear, typically to the left of the URL in the address bar or the status bar down below; it depends on your browser. Our site haves SSL as you can see at the URL.

We never cancel your order. You order will be canceled automatically when you payment time expire. Order also shall be closed automatically when your account or credit card has security issue.

Shipment of Magic Cube is without disruption so far, and depending on capacity with the delivery companies in your country, you can expect deliveries to happen without significant delays. Please be patient!

And please rest assured, the virus is not known to spread via packages. As the situation develops, please see updates on this page or reach out to us with questions through our facebook page or via mail (info@8bitstick.com). For now, please stay safe with your families!

No worries, if you’re looking for a question that is not on this page, please consider contacting our support team via the “GET IN TOUCH WITH US”  button below.

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